Support Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.

Market Summary

• Scans quality records, and verifies scan quality, page counts and completeness.
• Helps process controlled documents through the documentation system.
• Helps retrieve support documentation when needed.

Impact

Obtains and provides information which requires little explanation or interpretation, typically within the department. Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.

Communication

Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. Conveys information in accordance with standard guidelin...