Responsibilities

• Implement all relevant procedures described in the Business Management System (BMS) and ensure compliance.
• Ensure that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies.
• Assist in the internal process and product audits of the Business Management System (BMS).
• Introduce new systems and procedures where appropriate.
• Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures for external or internal issues.
• Perform root cause analysis and resolve problems.
• Reporting to the customer the status of customer claims and ensuring alignment between the customers and Wipac voice
• Update quality documentation and communicate any carry forward lessons learned from quality concerns.
• Ensure that all necessary...