Teleperformance is seeking a dedicated Quality Team Lead in Bayan Lepas, Penang, to oversee the quality assurance process in BPO operations. The ideal candidate will have a degree and 3–5 years' experience in quality assurance, including 1–2 years in a supervisory role. Responsibilities include leading a team of Quality Analysts, ensuring compliance with quality standards, and developing QA frameworks. This position offers the opportunity to enhance customer experience and improve performance metrics.
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