Important High Level Summary Notes

Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:

Lorenz Pasch at Hays Recruitment | My contact information is available on my LinkedIn profile

For this role, you must be able to demonstrate:

Hands-on ownership of Root Cause Analysis for major incidents (P1/P2)

Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe)

Ability to analyse technical, process, and organisational causes of failure

Experience working within Incident, Major Incident, and Problem Management functions

Confidence to challenge engineering teams and vendors on root causes and corrective actions

Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions)

This role is not suitable for candidates whose experience is limited to service desk, in...