Work Setup

Onsite at The Hideout in Clark, Pampanga

Type of Contract

Full Time

The Workforce Real-Time Analyst is responsible for monitoring real-time operations and taking necessary actions to ensure service level agreements (SLA) are achieved. This position will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize productivity, efficiency, and customer satisfaction. Additionally, this position will be responsible for analyzing real-time data to identify trends and patterns, and providing insights and recommendations to improve team member performance.

What does a day in the life a Workforce Real-Time Analyst look like?

• Monitors real-time operations to ensure SLAs are achieved (WFM tool dependent)
• Analyzes real-time data to identify trends and patterns, and provide insights and recommendations to improve team member performance
• Manages service leve...