Job ID: *******- DoorDash Technologies Mexico- Mexico City, MexicoAbout the TeamThe RTA team is in the front line when it comes to protecting service level agreements and experience.The team is responsible for ensuring occupancy is balanced across our multiple LOBs and organizations.RTA also works with several cross functional partners to manage and mitigate outage impacts.The team works in a highly collaborative environment to meet the demands of an ever changing and scaling organization.About the RoleThis role will support our Customer Experience Center in Mexico City.Currently, the RTA team operates in a hybrid capacity.In-office days are determined by the business and can change based on business needs.Connect with the recruiter to determine what the in-office requirement for this role is.You're excited about this opportunity because you will- Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met.
- Interact with ...