As our next Reception Manager, you will…

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands-on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results-driven and understand what’s needed to achieve hotel goals.

Your key missions:

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experien...