POSITION OVERVIEW:
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the

dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the

Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.

The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that

service standards, guest engagement, and operational procedures are consistently maintained.

The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception

operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and

events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts

when required to maintain operational coverage.