Purpose of the Position
The Receptionist is responsible for welcoming guests, managing reservations, handling enquiries, and ensuring efficient front desk operations within a hospitality establishment. The role focuses on providing excellent customer service and creating a positive first impression for guests.
 
Key Responsibilities
Front Desk Operations

• Welcome guests on arrival and assist with check-in and check-out procedures.


• Manage room reservations and booking systems.


• Answer telephone calls and respond to emails and enquiries.


• Provide guests with information about hotel services, facilities, and local attractions.

Customer Service

• Ensure guests receive friendly and professional service.


• Handle guest complaints and resolve issues efficiently.


• Assist guests with requests, direc...