Hotel: Scenic Hotel Te Pania
Location: 45 Marine Parade, Napier South, Napier 4110
Employment Type: Part-time permanent position
Hours of Work: Guaranteed minimum of 24 hours per week, rotating roster, including weekends.
Shift times: between 7:00am - 3:30pm and 2:45pm - 11:15pm
Explore: https://www.scenichotelgroup.co.nz/napier/scenic-hotel-te-pania/
Key Tasks & Responsibilities:
Meeting and greeting guests, and managing the process of checking guests in and out of the hotel, including verifying identification, processing payments, and providing room keys. Assisting with reservations on a day-to-day basis. Handling phone calls and emails, taking messages, and responding to guest inquiries or concerns Providing information on local attractions, dining options, transportation, and other services. Handling guest complaints or escalating them to the appropri...