Greeting visitors, handle incoming calls and perform general administrative duties. The scope of work for the receptionist position in Sandton has changed given the fact that there is no longer a reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities.
Office Support
- Receive, direct and redirect calls.
- Answer all incoming calls and handle caller’s inquiries.
- Act as first point of contact for all customer enquires take detailed messages, relay telephone messages.
- Assist with bookings of boardrooms if/when requested to.
- Inform relevant staff of visitor’s arrival.
- Resolve general queries from visitors.
- Project a professional image of the company by:
- delivering friendly and efficient service
- ensuring calls speedy