Job Summary

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Requirements

• Minimum of a Bachelors’ degree preferably in a Business field.

• Minimum of 3 years’ experience in Loan Recovery in the Banking industry, in a BoU regulated financial entity.

Responsibilities

• Ensure efficient customer service delivery by attending to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.

• Retrieval Make customer follow up calls and submit periodic call reports, repayment proposals, and diarize follow ups.

• Maintain a register of files in watch list /default/arrears and submit daily reports

• Manage stakeholders in the loan recovery process, customers, branch managers and debt recovery companies

• Analyze loans in arrears/default and recommend appropriate plan of action

• P...