Duties & Responsibilities
Responsible for excellent service delivery to members, advisors, providers, and suppliers in accordance to prescribed processes. Coordinating the functions and logistics of the regional office and responsible for all purchases and other logistic arrangements. Provide assistance with member engagements and tempo activations.
- Query resolution
- Quality Assurance and adherence to prescribed procedures
- Logistics, procurement and other responsibilities regarding coordinating regional office facilities
- Quarterly Surveys Results, Regional Offices and Key Stakeholders
Desired Experience & Qualification
- Grade 12 with Mathematics or Maths Literacy (Mathematics on a symbol E or higher. Maths Literacy on a symbol C or higher)
Experience - Essential
- Minimum 3 years of experience in a customer service-oriented environment within a Medical Scheme