Description and Requirements

Job Description：

1. Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;

2. Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time;

3. Perform local analysis and support for country/network specific issues that cannot be replicated remotely log collection;

4. Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);

5. Leading the TCRR reduction activities for the ASEAN countries.

Job Requirements：