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About Our Client

The employer is a large organization within the industrial/manufacturing industry, known for its strong presence in the region and commitment to operational excellence. They are seeking talented professionals to join their team in Kuala Lumpur and contribute to their continued success.

Job Description

• Oversee and manage regional customer service operations, ensuring seamless order processing and fulfillment.
• Develop and implement strategies to enhance customer satisfaction and service levels.
• Collaborate with cross‑functional teams, including sales, logistics, and finance, to optimize end‑to‑end order management processes.
• Monitor and analyze performance metrics to identify areas for improvement and drive operational efficiency.
• Ensure compliance with industry standards, company policies, and regulatory requirements.
• Lead, men...