We are looking for a driven and structured Project Manager (PMO) to support key initiatives across CS (Customer Service) and KYC (Know Your Customer) functions. This role will play a critical part in driving operational excellence, process optimisation, and cross-functional project delivery across the region. You will work closely with stakeholders across operations, product, risk, and compliance teams to streamline customer journeys, enhance KYC processes, and improve overall service efficiency and quality.

• Lead end-to-end project management across KYC & CS-related initiatives, ensuring timely delivery and alignment with business goals
• Identify gaps in existing workflows (e.g., onboarding, verification, customer support) and drive process optimisation and transformation projects
• Collaborate cross-functionally with Product, Operations, Risk/Compliance, and Tech teams to translate business needs into act...