About the Role

The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.

Key responsibilities

• Leading regional engineering operations and service delivery
• Driving performance against KPIs, SLAs, budgets, and profitability targets
• Maintaining strong client relationships and supporting business growth
• Providing leadership and governance to Operations Managers, who retain day‑to‑day technical responsibility for engineering teams

Operational Leadership

• Lead and support Operations Managers across the region
• Ensure effective delivery of planned preventative maintenance (PPM), reactive maint...