Job Description

• Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance
• Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered
• Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
• Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function
• Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
• Contribute to enabling operational excellence and continuous improvement in the Service quality across TT
• Own and drive the delivery of th...