Description

Drives Territory Experience (TX) transformation for Mobile by converting customer insights into clear actions, ensuring disciplined execution, and building strong engagement across territories to deliver consistent, high-quality customer experience.

Role Summary
Drive Territory Experience (TX) transformation for Mobile by turning customer insights into focused actions, ensuring strong execution, and building engagement across territories to deliver consistent, high-quality experience.

Key Responsibilities

1) Territory Experience Measurement

Define and track TX metrics (, NPS, network, service KPIs) at territory level

Generate actionable insights from customer, network, and business data

2) Territory Experience Action Planning

Translate insights into clear, prioritized territory action plans

Align cross-functional teams on key interventions and targets

3) Territo...