What you will do

As a Regulatory Case Executive in the Communications team, you will be in charge of:

• Manage legal customer complaints such as consumer organisation files or regulatory consumer cases;
• Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
• Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
• Measure, analyse and report on the results of initiatives.

Requirements

What do you need to succeed:

• Background in Tourism required for daily work;
• Experience with CRM tools;
• Ability to work with G-suite;
• Excellent writing and communication skills; fluent in French; proficiency in English is a must;
• Advanced experience in quality monitoring tools and techniques, both online and of...