JOB TITLE: Regulatory Conduct Officer
REPORTING TO: Professional Conduct Manager
Summary of the role
The post holder will be responsible for processing correspondence, assisting in the initial assessment of complaints regarding the conduct of a solicitor, registering complaints for investigation, handling telephone enquiries from complainants and solicitors as required. The post holder will also have administrative responsibility for ensuring that complaint correspondence is retained on the Societys CRM casework system.
The post holder will also be responsible for providing support by dealing with enquiries received from solicitors and other parties.
The main duties of the post include: