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🥝 Relationship Manager - In-Clinic Consults

DocsApp | Bengaluru, India | Posted May 24, 2026

Relationship Manager - In-Clinic Consults

Job Description

Key Responsibilities:


  • Review prescriptions to assess whether the diagnosed disease/condition is covered under the customer’s insurance policy

  • Perform basic quality checks on prescriptions including:
    ○ Verifying doctor’s name, registration ID, and specialization.
    ○ Ensuring mandatory details are present (diagnosis, medicines prescribed, patient details, date, etc.)

  • Identify and report inconsistencies or incomplete documentation

  • Work closely with internal teams to seek clarifications or escalate exceptions

  • Ensure adherence to internal SOPs, claim processing timelines, and confidentiality norms

  • Maintain records of reviewed prescriptions with appropriate tagging (approved/needs clarification/rejected)

  • Monitor provider/client performance, analyse the data, and prepare report to keep clients and internal stakeholders informed

  • Proactively visit clients at their location to understa...

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