We are looking for a Subject Matter Expert (SME) in Adobe Journey Optimizer (AJO) to lead the configuration, development, and optimization of customer journeys. This role will support both strategic and technical aspects of AJO, enabling personalized, data-driven experiences across channels.

Your Impact:

· Designing and orchestrating omnichannel customer journeys

· Using triggers, conditions, and actions effectively

· Managing real-time, event-driven, and scheduled journeys

· Understanding Real-Time Customer Profile (RTCP)

· Identity stitching and segmentation

· Using unified profiles and audience activation

· Setting up event-based journeys (e.G., behavioral triggers)

· Working with Experience Events and schemas (XDM)

· Integrating with external data sources (APIs, streaming data)

· Serve as the go-to SME for Adobe Journey Optimizer, providing hands-on support for journey configuration and development.