The SONG Practice | Google Specialist

Practice: SONG | Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Analyst / Consultant | Experience: 5+ years

Overview

The SONG Practice focuses on transforming client marketing, sales and service functions by leveraging Google CCAI and Gen AI technologies to enhance customer experience and business performance.

Responsibilities

• Provide CX solutions with Google CCAI suite, including Dialogflow CX, Agent Assist, Insights CX, and Google Gen AI products such as Vertex AI, Google Gemini, and associated advanced analytics.
• Design and lead innovative design‑thinking workshops, shaping Gen AI implementation strategies aligned with business value proposition and customer experience.
• Conduct CX management capability assessments, co‑create roadmaps and accelerate clients toward leading‑class CX capabilities.
• T...