**ModSquad** has partnered with a leading **music streaming service** and we are seeking enthusiastic and dedicated Customer Service Representatives to join our **fully remote** team.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both **Portuguese** and **English**.
- Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in _**_Portuguese_**_ and _**_English_**_._
**Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time)**:
- ** 40 hours per week**are required for the **8-week** orientation period:
- **Orientation phase 1**: 4 weeks, 4 AM - 1PM- **Orientation phase 2**: 4 weeks, self-scheduled during available producti...