Technical Support Representative (HVAC / Tankless Water Heaters)Overview
We are seeking a customer-focused and technically skilled Technical Support Representative to support our product line and tankless water heating solutions. This role is ideal for candidates who enjoy troubleshooting, problem-solving, and delivering high-quality service in a fast-paced environment.
The ideal candidate has experience in HVAC, technical troubleshooting, or call center support, and can confidently guide customers through product issues over the phone.
Key Responsibilities

+ Provide technical support and product guidance to contractors, installers, distributors, engineers, architects, and end-users

+ Troubleshoot tankless water heater systems over the phone, accurately diagnosing issues and delivering clear, effective solutions

+ Research and resolve installation and product performance concerns

+ Distinguish between technical vs. business issues and resolv...