A dynamic BPO firm in South Africa is seeking a Team Leader to manage multiple client accounts and oversee a team of remote agents. The ideal candidate has 2-4 years of experience in a similar role, strong leadership skills, and the ability to communicate effectively with clients. Responsibilities include monitoring agent performance, coaching staff to meet KPIs, and managing reports across client systems. This role requires flexibility to work US hours and a commitment to maintaining the operational backbone between clients and agents.
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