A customer service BPO is seeking a Quality Assurance Manager to supervise QA analysts and oversee quality monitoring processes. The ideal candidate will have at least 5 years of call center QA management experience, excellent organizational skills, and proficiency in Microsoft Office. This full-time role entails managing quality assurance activities, conducting audits, and communicating quality issues to management to ensure operational excellence. This position is currently remote, with a standard working schedule from 9am to 5pm EST.
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