This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).
Principal Duties and Responsibilities:

• Minimum of 10+ years Telecom operations experience in customer service
• Candidate should be self-managed and driven
• Responsible for the operational daily management of telecommunications including;
  
  • Customer inventory
  • Order management
  • Contract management and administration
  • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
  • Escalations
  • Billing issues
• Project coordination of customer moves, adds, change, and disconnect orders
• Voice and data migrations
• Ability to maintain positive customer and intern...