A nonprofit broadcasting organization based in Spain is seeking a Workforce Management Planning Analyst to analyze contact and staffing data for forecasting needs.
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
The successful candidate will produce staffing plans based on historical data for client projects and collaborate closely with other analysts to improve procedures.
Candidates must have a BA/BS in Business or Mathematics and 2+ years of contact center experience.
Excellent communication skills and proficiency in data analysis and WFM software are essential for successful performance in this role. xhfqzwm
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