Responsibilities

• Act as the primary point of contact for customers during the renewals process, building trust and setting the foundation for a long‑term relationship.
• Effectively turn renewal leads into opportunities and revenue pipeline by filtering them through different criteria (e.g., BANT: budget, authority, need, and timeline).
• Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify upsell/cross‑sell opportunities.
• Understand customers’ current license position and lead with cloud‑based technologies to secure customer wins, maximizing upsell and cross‑sell opportunities while collaborating with Solution Specialists and other stakeholders as needed.
• Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
• Demonstrate value propositions to help ...