**JOB OVERVIEW:**

Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value.

**KEY DUTIES:**

+ Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.
+ Identify return guests and VIP’s in advance.Assign premium guest rooms and coordinate closely with other departments to forward relevant information.
+ Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests.Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any othe...