JOB DESCRIPTION Job Summary
Provides support for member enrollment activities including preparation, processing and maintenance of new members and reenrollment. Processes and maintains health plan member and enrollment records, employer monthly reports and sends membership cards and materials accordingly. Provides customer service to plan members, providers, and employer groups by answering benefit questions, verifying enrollment status, researching and resolving enrollment system rejections and issues and providing support to callers.

**Essential Job Duties**

• Resolves the following member eligibility exceptions within the required state/regulatory timeframes: member enrollment file errors, identification (ID) card generation errors, primary care physician (PCP) assignments and 834 enrollment files to vendor/third party administrators.
• Processes member coverage of eligibility (COB) to ensure accurate information is represented in Molina’s enrollment syste...