• Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls.
  
• Troubleshooting IT issue by probing customers
  
• Providing customer with step-by step guidance to solve the technical issue
  
• Following up on technical queries and providing feedback
  
• Escalating critical issue to next level
  
• Relaying application functionality feedback from customers to IT developers.
  
• Driving major incident/high impact issue to resolution through bridge call
  

Requirements