Position: Reservationist

Department: Central Reservations Office (CRO)

Reports to: Reservations Manager & Revenue Manager

Location: Head Office

Role Overview

The Reservationist is responsible for handling all booking enquiries efficiently and professionally, ensuring a seamless customer experience while maximising room revenue. This role requires strong attention to detail, excellent communication skills, and accurate management of reservation and payment records.

Key Responsibilities

Reservations & Customer Service

• Respond to all booking enquiries (calls, emails, online) promptly and professionally
• Capture and manage individual and group reservations accurately on the PMS (Opera)
• Check availability and provide accurate quotes in line with company rates and policies
• Confirm, amend, or cancel reservations as required
• Handle special requests and VIP bo...