Responsibilities

• To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty providing a distinctive service Talent & Culture tough communication and sales skills in order to improve the hotels image and to increase revenue.
• To recognize potential clients and to transmit information to the Sales Department.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
• To report all guest comments or complaints.
• To call t...