Join Morguard as a Resident Services Specialist and deliver exceptional customer service to residents at our premium multi-residential properties. This role thrives in a fast-paced environment, ensuring an outstanding resident experience from application to move-out.
In this key position, you will be responsible for facilitating stress-free move-ins, managing concierge services, and addressing resident concerns. With a strong focus on service excellence, you'll collaborate with sales and property teams to create engaging resident events while maintaining the property to the highest standards.
Key Responsibilities:
• Manage concierge style services for residents
• Ensure suites meet 100% Perfect Guarantee
• Communicate with residents pre-move to ease transitions
• Follow up with new residents for satisfaction
• Resolve resident issues effectively
Requirements:
• Degree/diploma or equivalent experience in hospitality
• 1-3 years in customer service or hospit...