Are you passionate about making a difference in the lives of residents and leading a dedicated team?

We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Roden Cutler Lodge, Gordon. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

This is a full-time permanent role based in Roden Cutler Lodge, Gordon.

Key Responsibilities (not limited to):

• Customer Engagement & Wellbeing:

  • Assist Residential Manger with complaint management and contribute to resident wellbeing.

  • In collaboration with the Residential Manager, develop strategies in response to Resident Surveys and feedback to address care and service concerns.

• Commercial:

  • Manage all non-clinical administrative and commercial functions to achieve Home key...