Responsibilities

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Oversee health code compliance and sanitation standards
• Ensures preventive maintenance program for all store equipment are conducted.
• Generates the target revenues and maintain agreed cost levels.
• Seek ways to cut waste and decrease operational costs
• Prepares manpower schedule.
• Train new employees and provide ongoing training for all staff
• Attend quarterly P&L meetings
• Prepares and submits required store reports.
• Approves and forwards requests for replenishment of raw materials, products, and store supplies.

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