About the Role An established automotive group is seeking a Retail and Training Manager to elevate retail performance and customer experience across its UAE network. The role combines retail operations oversight with sales and product training to ensure consistent execution of brand standards in all showrooms.
Key Responsibilities - Drive retail performance by supporting dealerships in achieving sales CSI and conversion targets.
- Design, deliver and monitor sales product and customer experience training for front-line teams (sales consultants, team leaders and reception).
- Regularly visit showrooms to assess retail standards, coach managers and sales teams and implement improvement plans.
- Ensure consistent implementation of brand guidelines, showroom standards and customer journey processes.
- Identify training needs through performance data, customer feedback and mystery shopping results and convert them into structure...