We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full-time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.



What you'll be doing

Answering and responding to incoming customer calls in a professional and courteous manner

Providing accurate information and resolving customer queries and complaints

Documenting customer interactions and maintaining detailed records

Identifying and escalating complex issues to the appropriate team members

Actively listening to customers and empathising with their needs

Adhering to company policies and procedures to ensure consistent service delivery

Continuous...