Job Summary

Local Retail CSR

Qualifications

• College graduates without BPO experience are welcome to apply
• SHS graduates with at least 6 months experience in BPO industry
• Average to Good English communication skills
• Good data entry and typing skills
• Amendable working on a shifting schedule
• Amendable working on site in Ortigas Center, Pasig City

Key Responsibilities

• Assist customers via phone, chat, and email regarding orders, deliveries, returns, refunds, and account concerns
• Provide accurate product information and guide users through app navigation and troubleshooting
• Process order adjustments, replacement requests, and escalation handling when needed
• Monitor and follow up on unresolved cases to ensure timely resolution
• Identify common issues and report insights that can help improve customer experience
• Maintain ser...