Drive customer satisfaction as the Retail Experience Lead at FIKA in Edmonton, Alberta. Oversee retail operations and support a team delivering exceptional service.
As a part of FIKA, you’ll be leading daily operations as a Retail Experience Lead, emphasizing customer service excellence and staff education. This role includes managing cash operations, ensuring compliance, and enhancing store aesthetics. FIKA values proactive team members who can elevate the shopping experience.
Key Responsibilities:
• Perform opening and closing of the retail store
• Deliver exemplary service and support to customers
• Educate staff on product knowledge and compliance
• Handle customer complaints and inquiries professionally
• Assist in implementing sales strategies and motivating staff
Requirements:
• At least 2 years retail experience necessary
• High school diploma or GED required
• Must possess a clear criminal record and cannabis certification
• Strong sales and...