Retail Home Claims Technical Strategy Leader

AXA UK – Ashburton, England, United Kingdom

Our ambition is to help our customers live the life they love – knowing we have their back everyday. Our supercharged team takes accountability, learns, and wins together, always putting the customer at the heart of everything we do.

What you’ll be doing

• Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Home Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
• Act as a final technical referral poi...