Key Responsibilities

Retail Business Growth

• Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service

People Management

• Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale
• Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality
• Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements
• Lead, train, motivate and develop retails staff in promoting courtesy and improving customer service standards.

Liaison with Mall Management

• Serve as a point of contact for mall management and coordinate mall-wide promo...