JOB PURPOSE AND FUNCTION
The Retail Operations Supervisor is responsible for translating strategic direction into consistent, high-quality execution across all retail locations at Tortuga Rum Company Ltd. This role ensures operational standards, processes, and customer experience are delivered with discipline and precision, driving store-level performance and alignment with overall business objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Store Operations & Execution
- Oversee day-to-day retail operations to ensure efficiency, consistency, and high standards
- Ensure adherence to operational procedures, brand standards, and company policies
- Conduct regular store audits to maintain compliance and operational excellence
Team Leadership & Development
- Lead, manage, and develop store teams to deliver high performance and operational excellence
- Plan staffing levels and schedules in li...