26-May-2026

Retail Services Experience Supervisor

Full time

Regular

Job Description

As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

What you’ll do

Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences

Provide work direction, ongoing training, career development and performance management to your employees

Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improv...