Role Description
: Manage the day-to-day business operations of the retail store Perform roster planning and other administrative duties Perform daily line-check to ensure consistency of our corporate branding and store image Supervise and conduct On-The-Job Training for new staff Performance Management Handle and resolve staff issues / grievances Perform cashiering function / Counter closing / Banking in of sales proceeds Cultivate good service mindset Responsible for visual merchandising and inventory management Manage customers' expectation to ensure customers' satisfaction Customer relations and service recovery Monthly / Weekly sales reporting Promote and market the company's membership sign-ups & renewals Ensure all small animals in the store are well taken care of Manages ad-hoc / periodic stock-take and/or stock-count exercise when required Accountable for cash shortage, stock losses and stock variances Ensure that stocks are replenished leaving no shelves empty Ensure prope...