Position Title:

Retail Team Leader

Department:

Retail Operations

Job Summary

The Retail Team Leader is responsible for supervising and guiding retail staff to achieve sales targets, deliver exceptional customer service, and ensure smooth day-to-day store operations. The role involves team leadership, inventory management, merchandising, cash handling oversight, and maintaining store standards to maximize customer satisfaction and profitability.

Key Responsibilities

Customer Service & Sales

• Deliver excellent customer service and ensure a positive shopping experience for all customers.
• Assist customers with inquiries, product selection, complaints, and service requests.
• Resolve customer concerns promptly and escalate complex issues when required.
• Communicate sales objectives and promotional...