Retail Workforce Planning & Management Specialist

Responsibilities

• Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short‑term and long‑term customer traffic forecasts for every store in the network.
• Oversee the generation of 4‑week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.
• Conduct long‑range scenario planning to determine headcount requirements for the Annual Operating Plan (AOP), advising on hiring needs or redistribution of staff across regions.
• Monitor real‑time adherence to schedules and make immediate adjustments (e.g., redeploying staff) in response to unexpected surges in traffic or staff absenteeism.
• Serve as the functional owner of the Workforce Management system (e.g., Verint, NICE), managing system configuration, user access, and the integrity of rostering logic.
• Analyse overt...